Cancellation and Refund Policy

Thank you for choosing FlowTask, operated by FLOWTASK LLP ("Company", "we", "us", or "our"). We are committed to providing a reliable, automated organizational memory platform ("Platform") for your AI workflows. Because our Platform provisions digital infrastructure, near-real-time API data connectors, and processing resources instantly upon activation, we enforce a strict refund policy to protect our operational infrastructure. Please read this policy carefully before purchasing any subscription plan or pay-per-use credits.

1. STRICTLY LIMITED 7-DAY MONEY-BACK GUARANTEE

We offer a 7-day money-back guarantee only and exclusively for accidental or mistaken payments.

• Eligibility Window: You must submit your refund request within seven (7) calendar days from the exact timestamp of the disputed transaction.
• Proof Required: To be eligible for a refund, you must provide a valid, verifiable reason demonstrating how the payment was made in error.
• Discretionary Review: Refund requests submitted without a valid, verifiable reason will be automatically rejected. FLOWTASK LLP reserves the sole right to investigate and determine whether a payment transaction was genuinely accidental.

2. THE PRE-PAYMENT CONFIRMATION EXPLICIT CLAUSE

Before any monetary transaction is finalized on the Platform, a clear, unambiguous confirmation notification and checkout screen are displayed to the user.

Important Notice: By completing the checkout flow, clicking the final authorization button, and proceeding with payment, you explicitly confirm that you have seen, reviewed, and understood the payment confirmation notification. Consequently, FLOWTASK LLP is under no legal or financial obligation to issue refunds for payments made where this notification screen was successfully displayed and bypassed by the user.

3. NON-REFUNDABLE SCENARIOS (EXCLUSIONS)

Outside of verified accidental payments reported within the 7-day window, all fees paid to FlowTask are strictly non-refundable and non-transferable. The following scenarios are explicitly not eligible for refunds:

• Change of Mind: Regret or change of operational requirements after purchasing a subscription plan.
• Feature Dissatisfaction: Dissatisfaction with Platform features, model integration capacities, or output compatibility after utilizing the service.
• Failure to Cancel Renewals: Forgetting to cancel a recurring monthly, quarterly, or annual subscription before the automated renewal billing date occurs.
• Consumed Pay-Per-Use Credits: Any top-up or pay-per-use credits, including additional team seats, specialized Model Context Protocol (MCP) usage allocations, or Approval Layer processing credits, once they have been consumed or partially utilized by your workspace.
• Data Integration Discrepancies: Skewed AI logic or incorrect model analyses originating from customer-approved data layers or conflicting workspace communication.

4. SUBSCRIPTION CANCELLATIONS

You may cancel your FlowTask subscription plan at any time through your dashboard account settings or by contacting billing support.

• No Pro-Rata Refunds: Cancellations take effect at the end of the current billing cycle. We do not provide partial or pro-rata refunds for the remaining unused days of a billing period that has already been invoiced.
• Immediate Revocation Upon Refund: In the rare event that an accidental payment refund is approved within the 7-day window, your access to all premium features, active workspace connectors, and sync channels tied to that specific plan will be terminated immediately upon processing.

5. CHARGEBACKS AND PAYMENT DISPUTES

We highly encourage users to contact our dedicated billing support team at [email protected] to resolve any transaction discrepancy before escalating to financial institutions.

• Account Suspension: In the event of an unwarranted chargeback or payment dispute opened with your bank or credit card issuer, FLOWTASK LLP reserves the right to temporarily suspend or permanently terminate your FlowTask workspace, connected repositories, and employee user seats.
• Evidence Submission: We actively contest fraudulent or inaccurate "unauthorized charge" claims by submitting comprehensive transaction logs to the issuing bank, including timestamps, verified IP addresses, and proof of interaction with our pre-payment confirmation screen.

6. THIRD-PARTY PAYMENT MARKETPLACES

If you subscribe to FlowTask through a third-party application marketplace or external platform integration, such as mobile app stores or independent platform extensions, the transaction is handled entirely by that platform. FLOWTASK LLP cannot directly process, modify, or issue refunds for these external transactions. You must reach out to the respective third-party provider's billing department.

7. HOW TO REQUEST A REFUND

If your request meets the strict criteria outlined in Section 1, you must submit a formal request via email within 7 days of the payment timestamp.

• Send Email To: [email protected]
• Subject Line: Refund Request - [Your Workspace Name / Registered Email]
• Required Details to Include: Your registered FlowTask account email address; the exact date, time, and currency amount of the accidental transaction; and a clear, valid explanation of the error along with any supporting verification screenshots.

PROCESSING TIMELINE

• Review Window: We will audit your request and respond with a formal approval or rejection status within 3-5 business days.
• Payout Window: If approved, the refund will be credited back to your original payment method within 7-10 business days, subject to your bank's standard internal processing speeds.

8. CHANGES TO THIS POLICY

FLOWTASK LLP reserves the right to modify, amend, or update this Cancellation and Refund Policy at any time. Any changes will become immediately effective upon being posted publicly on this page (flowtask.work/refund-policy). Your continued use of the Platform following an update constitutes your agreement to abide by the revised terms.

9. CONTACT AND CORPORATE DETAILS

For any clarifications regarding our billing structures or these terms, please contact our administrative office:

Email	[email protected]
Phone	+91 6290756200
DPIIT Registration	DIPP269976
Corporate Structure	FLOWTASK LLP
Registered Office	3A Paramhansha Apartments, Kailesh Nagar, Opp-Ananda Lodge, Bandel, Chinsurah, Hooghly, West Bengal, 712123, India